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Interface Production Support Analyst

  • Springfield, MO
  • Posted: February 8, 2024
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Summary

​​​​​Interface Producation Support Analyst I:
Job Summary
  • The Interface Production Support Systems Analyst is responsible for managing, troubleshooting, and maintaining HL7 interfaces between systems, including data mapping, translation, and integration. They work closely with technical and functional teams to ensure timely resolution of production support issues and optimization of interface performance.  The Information Technology Interface Production Support Systems Analyst will also be responsible for providing technical support to end-users and working with other IT teams to resolve complex technical issues.
Job Requirements
  • Education
  • Preferred: Associate or Higher degree in computer science, or a related field. 
  • Experience
  • Required: 2 years of interface experience in healthcare and/or IT production support, with a focus on application support, integration, and data translation. 
  • Skills
  • Ability to manage and monitor interfaces using interface engines, such as Openlink, Cloverleaf, Corepoint, or Openengine. 
  • Experience in data mapping, translation, and transformation between different healthcare systems. 
  • Familiarity with clinical workflows and terminology, such as orders, results, medications, and diagnoses. 
  • Experience in troubleshooting and resolving interface-related issues, such as connectivity, data integrity, or performance. 
  • Ability to perform root cause analysis and identify opportunities for improvement. 
  • Understanding of network protocols, such as TCP/IP, HTTP, or FTP.  
  • Ability to document interface specifications, configurations, and changes, and to follow change management processes. 
  • Excellent problem-solving and analytical skills. 
  • Experience with incident management tools and processes. 
  • Strong communication and teamwork skills. 
  • Ability to manage multiple projects simultaneously and work well under pressure. 
  • Ability to interact with other teams and perform interface testing as needed. 
  • Understanding of security concepts, such as SSL/TLS, VPN and firewalls. 
  • Knowledge of healthcare data standards such as HL7, FHIR, or DICOM. 
  • Experience in writing and executing SQL queries to retrieve and manipulate data. 
  • Licensure/Certification/Registration
  • Preferred: HL7 certification or a related interface engine specific certification.  
Interface Production Support Analyst II:'
Job Summary
  • The Interface Production Support Analyst is responsible for managing, troubleshooting, and maintaining HL7 interfaces between systems, including data mapping, translation, and integration. They work closely with technical and functional teams to ensure timely resolution of production support issues and optimization of interface performance.  The Information Technology Interface Production Support Analyst will also be responsible for providing technical support to end-users and working with other IT teams to resolve complex technical issues.
Job Requirements
  • Education
  • Required: Associate degree in Computer Science, Information Systems, Healthcare Administration, or a related field.
  • Experience
  • Required: 3-5 years of experience in healthcare IT or interface development, with solid knowledge of HL7 standards and interface engines.
  • Skills
  • Solid understanding of healthcare data and terminologies, and ability to map and transform data between different systems.
  • Solid knowledge of interface engines, and ability to configure, monitor, and troubleshoot complex interfaces.
  • Solid knowledge of SQL and databases, and ability to write complex queries and stored procedures.
  • Solid problem-solving and troubleshooting skills, and ability to perform root cause analysis and identify systemic issues.
  • Solid communication and customer service skills, and ability to interact with customers and partners at all levels.
  • Licensure/Certification/Registration
  • N/A
Interface Production Support Analyst III:
Job Summary
  • The Interface Production Support Analyst is responsible for managing, troubleshooting, and maintaining HL7 interfaces between systems, including data mapping, translation, and integration. They work closely with technical and functional teams to ensure timely resolution of production support issues and optimization of interface performance.  The Information Technology Interface Production Support Analyst will also be responsible for providing technical support to end-users and working with other IT teams to resolve complex technical issues.
Job Requirements
  • Education
  • Required: Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or a related field.
  • Experience
  • Required: 7-10 years of experience in healthcare IT or interface development, with proven experience in leading interface production support teams.
  • Skills
  • Advanced analytical and problem-solving skills
  • Proven experience in managing and leading interface production support teams, and ability to provide direction, guidance, and feedback.
  • Proven experience in designing, developing, and implementing complex interfaces, and ability to manage interface development projects.
  • Proven experience in troubleshooting and resolving complex interface issues, and ability to develop and implement improvement plans.
  • Advanced knowledge of HL7 standards, interface engines, databases, and scripting languages, such as Python or PowerShell.
  • Advanced problem-solving and analytical skills, and ability to develop and implement complex solutions.
  • Licensure/Certification/Registration
  • N/A
Interface Production Support Analyst IV:
 
Job Summary
    • The Interface Production Support Analyst is responsible for managing, troubleshooting, and maintaining HL7 interfaces between systems, including data mapping, translation, and integration. They work closely with technical and functional teams to ensure timely resolution of production support issues and optimization of interface performance.  The Information Technology Interface Production Support Analyst will also be responsible for providing technical support to end-users and working with other IT teams to resolve complex technical issues.
  • Job Requirements
    • Education
      • Required: Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or a related field.
    • Experience
      • Required: 10+ years of experience in healthcare IT or interface development, with proven experience in managing large-scale interface production support operations.
    • Skills
      • Advanced analytical and problem-solving skills
      • Proven experience in managing large-scale interface production support operations, and ability to develop and implement strategic plans and initiatives.
      • Proven experience in managing and developing teams, and ability to recruit, retain, and motivate top talent.
      • Proven experience in building and maintaining strong partnerships with customers, vendors, and regulatory agencies.
      • Advanced knowledge of healthcare IT standards, regulations, and trends, and ability to provide thought leadership and strategic guidance.
      • Advanced communication and negotiation skills, and ability to negotiate and influence decisions at the highest levels
    • Licensure/Certification/Registration
      • N/A

Additional Information

Job Benefits & Perks!

  • Tuition reimbursement up to $1200 per year
  • Additional Educational Assistance programs available
  • Health/Dental/Vision
  • Retirement with employer match
  • 20% tuition discount on most classes at Cox College
  • On-site Daycare with extended hours, holidays and weekends
  • Employee Discount at CoxHealth Fitness Centers
  • Pharmacy delivery to your unit
  • On-site Employee Health services
  • Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions
  • 1906 Employee Store
  • Cafeteria discount

If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/

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Job Information

Corporate
Information Systems
Full Time - Day Shift - 8:00AM - 5:00PM
Professional/Technical - Clinical
Req #: 20239722-74266

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