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Patient Access Team Lead - Emergency Department

  • Springfield, MO
  • Posted: February 19, 2024
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Summary

  • Job Summary

    • The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. 

      The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager.  The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

  • Job Requirements
    • Education
      • Required: High school diploma or equivalent
    • Experience
      • Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.
    • Skills
      • Excellent customer service and interpersonal skills
      • Strong computer and relevant application use skills
      • Ability to assist and teach others
      • Detail-oriented with the ability to spot errors and trends
      • Demonstrates initiative and self-motivation
      • Demonstrates understanding and consistent practice of need for privacy and confidentiality
    • Licensure/Certification/Registration

      • Preferred: CHAA or CRCR

Additional Information

Job Benefits & Perks!
o Tuition reimbursement up to $1200 per year
o Additional Educational Assistance programs available
o Health/Dental/Vision
o Retirement with employer match
o 20% tuition discount on most classes at Cox College
o On-site Daycare with extended hours, holidays and weekends
o Employee Discount at CoxHealth Fitness Centers
o Pharmacy delivery to your unit
o On-site Employee Health services
o Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions
o 1906 Employee Store
o Cafeteria discount
If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/
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Job Information

Corporate
Patient Registration
Part Time - Varied Shifts - VARIED
Clerical/Administrative Support
Req #: 20239851-74362

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