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Patient Access Team Lead - Emergency Department

  • Springfield, MO
  • Posted: April 11, 2024
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Summary

  • Best in Class Work Environment 

    • 5x Modern Healthcare Best Places to work 

    • America’s Greatest Workplaces 2023 – Newsweek 

    • Best Employers for New Grads 2023- Forbes 

    • Greatest Workplace for Women 2023 - Newsweek 

  • Benefits  

    • Robust, fully customizable benefits package including Medical/Vision/Dental and more! 

      • No cost eCare visits 

      • Employer-provided mental health services for employees and eligible family members  

    • Retirement with employer match up to 5% 

    • Tuition discounts and reimbursement available for continuing your education 

    • CoxHealth Fitness Center and Child Care discount

  • Job Summary

    • The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. 

      The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager.  The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

  • Job Requirements
    • Education
      • Required: High school diploma or equivalent
    • Experience
      • Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.
    • Skills
      • Excellent customer service and interpersonal skills
      • Strong computer and relevant application use skills
      • Ability to assist and teach others
      • Detail-oriented with the ability to spot errors and trends
      • Demonstrates initiative and self-motivation
      • Demonstrates understanding and consistent practice of need for privacy and confidentiality
    • Licensure/Certification/Registration

      • Preferred: CHAA or CRCR

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Job Information

Corporate
Patient Registration
Full Time - Varied Shifts - varied
Clerical/Administrative Support
Req #: 202405540-79643

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