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Summary
Education
Preferred: Associate degree in computer science, Information Systems, Healthcare Administration, or related field
Experience
Required: 2 years of experience in healthcare and/or IT support, including experience with relevant IT applications OR Associate degree in computer science, Information Systems, Healthcare Administration, or related field.
Skills
Basic analytical and problem-solving skills Good communication and interpersonal skills Ability to work as part of a team or independently with direction Familiarity with relevant IT applications Understanding of healthcare industry terminology and processes Familiarity with ticketing systems to log, track, and manage support requests Basic skills in documenting workflow troubleshooting steps and resolution, and/or end user education.Licensure/Certification/Registration
N/A
Education
Preferred: Associate degree in computer science, Information Systems, Healthcare Administration, or related field.
Experience
Required: 4 years of experience in healthcare and/or IT support, including experience with relevant IT applications OR Associate degree in computer science, Information Systems, Healthcare Administration, or related field.
Skills
Strong analytical and problem-solving skills Proficiency in using and troubleshooting relevant end user applications/systems Understanding of application/systems/solution integration with other IT solutions/infrastructure. Ability to collaborate with hospital staff, IT teams, and vendors Basic understanding of end user workflows related to technology utilization Functions independently with some assistance from senior team membersLicensure/Certification/Registration
N/A
Education
Preferred: Associate degree in computer science, Information Systems, Healthcare Administration, or related field
Experience
Required: 4 years of experience in healthcare and/or IT support, including experience with relevant IT applications OR Associate degree in computer science, Information Systems, Healthcare Administration, or related field.
Skills
In-depth understanding of end user processes and related IT solutions Assist end users during transitions to new systems and workflows Collaborate with vendors to resolve complex issues and optimize system performance Utilize data to support decision making and improve operational efficiency Functions independently with limited assistance from senior team membersLicensure/Certification/Registration
n/a
Education
Preferred: Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, a related field.
Experience
Required: 8+ years of experience in healthcare and/or IT support, including experience with relevant IT applications OR Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, a related field.
Skills
High –level understanding of end user process, related IT solutions, and relevant emerging technologies Lead IT initiatives, provide mentorship, and guide junior staff. Identify and mitigate risks related to end user systems and relevant workflows Propose and implement advanced solutions Contribute to the development of long-term strategiesLicensure/Certification/Registration
n/a