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Summary
Job Benefits & Perks!
Job Summary
A Lead Customer Service Specialist has a basic working knowledge of all office functions and is responsible for new patient referrals, coordinating new setups, customer service needs, facilitate department appointments, assist with walk-in volume, phone call follow-up, coordinate special order requests and day to day flow of work duties of staff in the absence of the Department Manager. They are responsible for coordinating the delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer’s home, CoxHealth at Home, or clinic/hospital settings. Must have a good knowledge of Medicare, Medicaid, and Third party insurance reimbursement guidelines.
Job Requirements
Education
Required: High School Diploma or Equivalent
Experience
Required: Minimum 1 year previous medical field experience
Preferred: 2 years customer service experience
Skills
Must be able to use computer/software systems, phone system in order to transmit orders.
Flexibility and ability to work in a multi-tasking environment.
Ability to work independently and collaboratively in teams.
Markets and represents CoxHealth at Home in a positive and professional manner at all times.
Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.
Familiar and compliant with regulatory agencies and CoxHealth at Home policy and procedures as it relates to their job.
Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.
Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job.
Practices safety principles in completing job.
Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.
Takes initiative to present ideas/suggestions to management using proactive problem solving approach.
Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.
Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking.
Displays a neat, clean, and professional appearance at all times.
Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.
Demonstrates ability to work effectively and maintain expected productivity.
Demonstrates ability to remain calm under pressure
Licensure/Certification/Registration
Required: Must obtain Class E Driver's License within 30 days of hire