Job Perks & Benefits:
Tuition reimbursement up to $1,200 per year
Health/Dental/Vision
Retirement with employer match
On-site daycare with extended hours, holidays and weekends
On-site fitness facilities
Pharmacy delivery to your department
On-site Employee Health services
1906 Employee Store
20% tuition discount on most classes at Cox College
Cafeteria discount
Job Summary
A Customer Services Representative II needs to maintain a positive helpful attitude and approach in providing excellent customer service to all customers. They will respond to patient questions or problems while maintaining open communication with patient and referral sources.
A Customer Service Rep II is an employee with a basic working knowledge of all office (unit) functions and is responsible for facilitating communication and completing work assignments pertaining to general behaviors as follows: Heavy workload, capable of managing several tasks at one time. Responsible for intake of all new patient referrals, documentation of patient demographics and accurate placement of this information in the computer system. Must have a good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.
Job Requirements
Education
Required: High School Diploma or Equivalent
Experience
Preferred: 2 years customer service experience
Skills
Excellent verbal and written communication skills
Able to work independently and collaboratively in teams
Flexibility and ability to work in a multi-tasking environment.
Licensure/Certification/Registration
N/A
